Aug 042010
 

CANCELLATION AND REFUND POLICIES

Paper Power Membership

PAPER POWER members with a website membership subscription have the right to cancel their subscription and receive a full refund for the first payment by submitting timely notice of cancellation within the first 30 days from the original purchase date. The original purchase date is the date that a PAPER POWER member agreed to purchase their membership within the PAPER POWER shopping cart.

PAPER POWER members with a membership subscription purchased at a live event such as a workshop, boot camp, summit or seminar, have the right to cancel their subscription and receive a full refund for the first payment by submitting timely notice of cancellation within the first three (3) days from the original purchase date.

The original purchase date is the date that a PAPER POWER member agreed to purchase their membership at the live event.

To submit a refund request within the first 30 days of purchase, you must contact PAPER POWER Customer Service via email to CustomerSupport@ParadigmPublishingInc.com.

Your right to receive a refund will only be granted if you timely submit your request and PAPER POWER issues a refund confirmation for digital only products or a Return Merchandise Authorization (RMA) for physical products in accordance with the requirements and procedures established for a RMA. You will receive an RMA # as confirmation that your refund request is approved. As a condition for receiving a refund, you must first return any products delivered to you in tangible form, such as DVD’s, CD’s or magazines to the address provided in undamaged, resalable condition. After RMA issuance and upon receipt of the returned products, the purchase amount, minus shipping & handling, will be refunded.

If you are a monthly subscriber, to cancel after the initial cancellation period has expired, a member must contact Customer Service via email to CustomerSupport@ParadigmPublishingInc.com at least thirty (30) days prior to the next recurring billing date established with the member’s credit card provider. Only cancellations effected within this time frame will be effective. Notice of cancellation after the thirty (30) day cut-off will effect cancellation for the next succeeding month. In such cases, the member shall be responsible for payment of the succeeding month and will have no right to stop payment or chargeback for that month.

Example #1: If the recurring billing date is on the 15th of each month, and a cancellation notice is delivered on the 14th of that month, the account will be billed on the 15th of that month and will be cancelled effective the 15th of the following month.

Example #2: If the recurring billing date is on the 15th of each month, and a cancellation notice is delivered on the 15th of that month, the account will be billed on the 15th of that month and will be cancelled effective the 15th of the following month.

Example #3: If the recurring billing date is on the 15th of each month, and a cancellation notice is delivered on the 16th of that month, the account will be billed on the 15th of the following month and will be cancelled effective the 16th of the following month.

If you are a quarterly subscriber and have a recurring billing date every 3 months, to cancel after the initial 30 day cancellation right has expired, you must contact Customer Service via email to CustomerSupport@ParadigmPublishingInc.com at least thirty (30) days prior to the next recurring billing date established with your credit card provider.

Only cancellations effected within this time frame will be effective. Notice of cancellation after the thirty (30) day cut-off will effect cancellation for the next succeeding quarter or three month period. However, if the quarterly subscriber misses the thirty (30) day cut off and still wishes to receive a partial refund and duly and timely so notifies PAPER POWER within twenty five days of the expiration of the 72 hour cut off, as long as the cancelling member does not attempt to dispute or assert a chargeback for the subsequent quarterly payment, PAPER POWER will refund the amount of that payment that exceeds one non-discounted monthly payment amount for the program to which they subscribed. The PAPER POWER member will have no right to stop payment or charge back any portion of the quarterly payment for which timely cancellation has not been effected and will forfeit any right to claim a refund if he or she attempts to do so.

If you are a semi-annual subscriber, to cancel after the initial cancellation right has expired, you must contact Customer Service via email to CustomerSupport@ParadigmPublishingInc.com at least 72 hours prior to the next recurring billing date established with your credit card provider. Only cancellations effected within this timeframe will be effective. Notice of cancellation after the 72 hour cut-off will effect cancellation for the next succeeding semi-annual payment. However, if the semi-annual subscriber misses the 72 hour cut off and still wishes to receive a partial refund and so duly notifies PAPER POWER within twenty five days of the expiration of the 72 hour cut off, as long as the canceling member does not attempt to dispute or assert a chargeback for the subsequent payment due, PAPER POWER will refund the amount of that payment that exceeds the then applicable non discounted monthly price for two months of their PAPER POWER membership. The PAPER POWER member will have no right to stop payment or chargeback any portion of the semi-annual payment for which timely cancellation has not been effected and will forfeit any right to claim a refund if he or she attempts to do so.

If you are an annual subscriber and have a recurring billing date every 12 months, to cancel after the initial cancellation right has expired, you must contact Customer Service via email to CustomerSupport@ParadigmPublishingInc.com at least 72 hours prior to the next recurring billing date established with your credit card provider. However, if a cancellation request is delivered within the first 10 months of access that has been paid for, a partial refund will be provided, as follows: a) PAPER POWER will calculate the regular, non discounted monthly membership charge for the applicable program for the months that service were in effect, prior to the cancellation notice, including the month of cancellation; b) The amount calculated under sub-paragraph a) will be subtracted from the annual subscription fee amount paid, and the difference, if any, will be refunded to the annual member. The PAPER POWER member will have no right to stop payment or chargeback any portion of the any annual payment for which timely cancellation has not been effected and will forfeit any right to claim a refund if he or she attempts to do so.

PAPER POWER Home Study Courses

Customers who have purchased a PAPER POWER Home Study Course have the right to return the product and receive a full refund for the full purchase amount, minus any shipping and handling, by submitting timely notice and obtaining an RMA number within the first three (3) days from the original purchase date. The original purchase date is the date that a customer agreed to purchase their product within the PAPER POWER shopping cart if the purchase was made online, or the date that the customer completed the written purchase order form if the purchase was made at a live event. To submit a refund request within the first 30 days of purchase, the customer can submit their refund request via e-mail to CustomerSupport@ParadigmPublishingInc.com. Please include your Account or Order ID Number, Full Name, Email Address, Billing Address, and Phone Number in your refund request. You will receive RMA # as confirmation that your refund request is approved. As a condition for receiving a refund, you must first return the Home Study Course to the address provided in undamaged, resalable condition. After RMA issuance and upon receipt of the returned physical product, the purchase amount, minus shipping & handling, will be refunded. For Digital Only products, once you request is received, and it falls within the three (3) day window, we will refund your purchase immediately. Once a refund has been issued, access to that product will be suspended.

Refund requests after three (3) days from the purchase date will not be processed. No exceptions will be made to this policy.

Destroy ALL Copies

After a Refund is issued, the user must destroy all digital or physically printed copies of any material that they have requested a refund for. This includes but is not limited to, all files on their hard drive, as email attachments, online storage, thumb drives, cell phones, printed copies, etc.

Definition: A “Refund” is given upon request within the three (3) days of your original purchase date. This three (3) day period is considered a trial period. If you request a “Refund” during that trial period, your access to that product will be revoked. After the three (3) day window has passed, for monthly subscription products, you may “Cancel” and cease receiving FUTURE subscriptions. No refund will be given for that month’s issue (The PAPER POWER REPORT or any CD or DVD of the Month) once a billing event has occurred. You may only “Cancel” future issues. Once you have received an issue, if you cancel the next month’s issue, you will still retain access to the month’s issue that you paid for.